Returns
How do I cancel my order if I have not yet received the goods?
If for any reason you wish to cancel you order before you receive your goods, please contact us immediately at cancel@livingbox.co.uk quoting your name and order number.
Please note, we are unable to cancel orders where the products are made specially to order and the manufacturer has already commenced production.
What is your returns policy?
If for any reason you are unhappy with your purchase, please contact livingbox within 7 days of receipt of the goods via returns@livingbox.co.uk and state clearly if you would like a refund or an exchange.
Please note any standard product may be returned within 7 days of receipt as long as the item remains in perfect condition and with all of its original packaging.
We can refund the price of any item (less a 10% administration fee - minimum £10) however shipping costs and any associated import duties are non refundable.
Items made specially to order are non refundable
We can also exchange an item for you; however any replacement item will be subject to our standard shipping charges.
Once the return has been authorised we will issue you with a returns number and details of where the goods should be returned to, however please be aware that you are responsible for the safe return of the goods to LIVINGBOX and the cost of shipping and insurance.
When we receive the goods back at LIVINGBOX we will process your refund or send exchanged goods as soon as possible, as per your instructions.
Note - No goods should be returned to LIVINGBOX without first contacting us for a returns authorisation number.
What happens if my goods arrived damaged?
In the unlikely event that something arrives damaged or faulty; please contact LIVINGBOX within 7 days of receipt of the goods via returns@livingbox.co.uk and state clearly the full nature of the problem.
Once the return has been authorised we will issue you with a returns number and details of where the goods should be returned to, however please be aware that you are responsible for the safe return of the goods to LIVINGBOX and the cost of shipping and insurance.
When we receive the damaged goods, we will arrange for replacement goods to be sent as soon as possible and will also arrange for reimbursement of your return shipping costs and insurance through our insurers.
If returned faulty items are found upon receipt by LIVINGBOX to be in "perfect" condition, the replacement items will be subject to a postage charge and may be subject to an administration fee. We will also be unable to refund your return shipping and insurance costs.
Note - No goods should be returned to LIVINGBOX without first contacting us for a returns authorisation number.
