This page was last updated: 11th May 2018

This website is operated by, and any contract for the sale of goods will be with,The Best Marketing Company whose main trading address is Valentine House, The Close, Enville, South Staffordshire, DY7 5HX ("us" "we" "our"). We are committed to preserving the privacy of all visitors to www.livingbox.co.uk (the "Website"). Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering an account on this Website, placing an order through it or emailing us through it, you consent to the collectionand use of your information under the terms of this policy (unless you state otherwise or 'un-tick' the 'subscribe to newsletter' section at the checkout).

INFORMATION THAT WE COLLECT FROM YOU

When you register an account or order goods on the Website you may be asked to provide certain information about yourself including your name, contact details (including email address), delivery address and debit or credit card information. We may also collect information about your usage of the Website as well as information about you from e-mails or letters you send to us.

USE OF YOUR INFORMATION

Your information will primarily enable us to process your order and supply the goods you have requested. We collect your email address, with your consent, when you register to receive Livingbox Correspondences or place an order with us online or via telephone and subscribe to receive the newsletter. We use this to send you Livingbox e-newsletter that we think may be of interest to you. This is usually weekly, but on occasion we may send a special edition when we have something really important to share with you and it doesn't happen very often.

COOKIES

Cookies are small amounts of information which we store on your computer. Our system will issue cookies to your computer when you log on to the Website to place an order for goods. Cookies allow us to monitor the Website traffic, personalise the content of the Website for you and identify you with your Shopping Basket. You may set up your computer to reject cookies but although, in that case, you will not be able to place orders for goods on the website. If you do not wish to receive cookies in the future, please follow these instructions or locate the instructions for your specific browser by looking in it's "help" menu

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. In particular all personal information is held behind a firewall on a secure server to which only a limited number of people will have access. We will retain your information for a reasonable period or as long as the law requires.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions

  • You may give us your Identity and Contact Data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for or purchase our products or services online;
  • subscribe to newsletters;
  • request marketing to be sent to you;
  • give us some feedback or any other communications by way of submission by our website forms

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Disclosures of your personal data

We may have to share your personal data with the parties set out below

Wida Group Limited [acting as a Data Processor and based in the United Kingdom] who provide website hosting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcome and should be addressed to Valentine House, The Close, Enville, South Staffordshire, DY7 5HX or info@livingbox.co.uk